Common Questions about Vacation Rental Homes

Frequently Asked Questions

Flip Flop Vacations
 

Is the home or condo I see on the Internet the one I get?
Yes, we rent the specific property you see in full detail on our website. We believe that this the only way you will be happy with your accommodation.

Are all of the rentals privately owned?

Yes, all of our homes and condos are owned by individuals. They range in size from Studios to 4 Bedroom Condominiums. They are priced accordingly by location and amenities.
 

Make a Reservation

What is the "Flip Flop Reservation System"?

The "Flip Flop Reservation System" was designed to allow simplistic management of your reservation through our secure site. With the "Flip Flop Reservation System" you will be able to:
 

Make Payments Online
Process Your Final Payment
Purchase Trip Insurance

What is required to make a reservation?

When you find the vacation home or condo of your liking, you can book the property online 24/7. When making your reservation, all we require is a 25% reservation deposit and a $100 non-refundable processing fee. The remaining balance is processed 30 days prior to check-in and is non-refundable at that point. Please note if the final payment falls on a Saturday, Sunday or a holiday it will be charged the last business day prior to your final payment date.
 

When is check-in & check-out time?

Your rental will be available for Check in after 4:00 p.m. and check out time is 10:00 a.m. A vacation property requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.

What are your office hours?

Our office hours are from 8:00 a.m. to 5:00 p.m. Monday - Friday. All of our properties have coded entry unless otherwise notified.  Codes will be provided once our staff has prepared your room and is ready for your stay.

What is your Change/Cancellation Policy?

There is a $75 fee to change an existing reservation. No changes can be made within 30 days of your arrival.
A cancellation prior to 30 days will only result in the loss of the processing fee ($100). All other monies will be fully refunded.
A cancellation within 30 days of your arrival will result in a loss of all monies. All cancellations must be confirmed by email.

What is our responsibility when checking out?

Dispose all trash in proper outside containers.
All kitchen items should be cleaned and returned to their proper place.
All bed linens and towels should be striped and placed in front of the washer/dryer.
Set thermostat to: 78 summer / 68 winter
Lock all doors and windows before leaving the premises.

How will I receive my confirmation and arrival instructions from Flip Flop Vacations?

All confirmation and arrival instructions will be sent via email or text. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, thirty days from arrival.
 

Vacation Property Information
 

Do you allow pets?

Some of our properties are pet-friendly. You are able to filter your search results so all pet-friendly rental properties will be displayed.

Are linens and towels provided?

Yes, there are linens and towels provided in each property. All bedding is provided and towels are supplied for the amount of people stated on the reservation agreement, which is not to exceed the stated maximum occupancy of the rentals.

Are the properties cleaned daily?

No, the properties are cleaned before your arrival and after your departure.

Are there cleaning supplies?

We do not leave any chemicals in the property, but there is a washing machine, dryer, broom, dustpan, dishwasher, iron, ironing board in the property. There are starter paper products however you will be responsible for your other needs thereafter.


1 roll of toilet paper per bathroom
1 sink soap per bathroom
(1) 2 oz liquid dish soap
1 packet of dishwasher soap
1 packet of laundry detergent
1 trash bag per trash can

Do you have quiet hours?

We request out of respect for residents and other visitors that between 10pm – 8am you keep noise in your rental and the surrounding areas to a minimum.

Are the properties Non-Smoking?

Yes, all of our properties are Non-Smoking. Smoking is permitted outside of the property only.  It is considered as damage due to the expense we incur to remove the odor.  There will be a minimum$300 charge per person for smoking inside.

Maintenance Needs

Our goal is to provide a well-maintained property during your stay.  However, just like a home, things do break unexpectedly.  Please contact us during regular business hours for non-emergency maintenance needs that may arise during your stay.  Urgent situations after hours should be called in immediately to (251) 979-4331 and you will be directed to our after-hours maintenance team.

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