Frequently Asked Questions
What are your office hours?
Our office hours are from 8:00am to 5:00pm Monday-Friday. You can reach us at (251) 979-3722 or [email protected] All messages and emails received after office hours will be returned the next business day.
When is check-in & check-out times?
Your rental will be available for check-in after 4:00pm. Early check-in might be available during Fall and Winter, but not during peak season, which is Memorial Day through Labor Day. During check-in, be sure to read the binder that is left out for Wi-Fi passwords, information on tv, cable, phones, elevators, etc. Check-out is set for 10:00am throughout the year. A vacation property requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.
How will I receive confirmation and arrival instructions from Flip Flop Vacations?
All confirmation and arrival instructions will be sent via email or text. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, thirty days from arrival. The day of check-in, you will receive a text when your room is ready with the door code and any final check-in information.
How can I pay my balance?
Our system will automatically charge your card on file for the remaining balance 30 days prior to check in. If you have any questions or need to change your card on file, please give us a call during business hours at (251) 979-3722 or send an email to [email protected]
What is your Change/Cancellation Policy?
No changes can be made within 30 days of your arrival. *A cancellation prior to 30 days will only result in the loss of the processing fee, which is $100. All other monies will be fully refunded. *A cancellation within 30 days of your arrival will result in a loss of all monies. All cancellations must be confirmed by email.
Do you offer travel insurance?
Yes! Travel Insurance can be purchased on our website, and you can get in touch with the company to purchase insurance. Sometimes inclement weather can cause a cancellation, which is out of our control so purchasing travel insurance is helpful, and if you have any questions please reach out to Rental Guardian through our website.
What is required to make a reservation?
When you find the vacation home or condo of your liking, you can book the property 24/7. When making your reservation, all we require is a 25% reservation deposit and a $100 non-refundable processing fee. The remaining balance is processed 30 days prior to check-in and is non-refundable at that point. Please note if the final payment falls on a Saturday, Sunday, or a holiday it will be charged the last business day prior to your final payment date. The age requirement for all bookings and renters is 25 years old, unless accompanied by an adult, guardian, or parent.
Is the home or condo I see on the internet the one I get?
Yes! We rent the specific property you see in full detail on our website.
Are all rentals privately owned?
Yes! All of our homes and condos are owned by individuals. They range in size from studio condominiums to 5 Bedroom + houses. They are priced accordingly by location, amenities, and time of year.
Do you allow pets?
Yes, some of our properties are pet friendly! You are able to filter your search results so all pet friendly properties will be displayed. If you do bring a pet and the property strictly says “no pets” then you will be fined no less than $300.
Are the properties cleaned daily?
No, the properties are cleaned before your arrival and after your departure. We take pride in having our condos and houses clean!
Are there cleaning supplies?
We do not leave any chemicals in the property, but there is a washing machine, dryer, broom, dustpan, dishwasher, iron, ironing board in most of our properties. There are starter paper products, however you will be responsible for your other needs thereafter. We provide one roll of toilet paper per bathroom, one sink soap per bathroom, 2 oz liquid dish soaps, one packet of dishwasher soap, one packet of laundry detergent, and one trash bag per trash can.
What about Properties with Pools?
We have a variety of units with both public and private pools. Please know that public pools at condos, are in full control of the HOA and Flip Flop Vacations has no control over them being open, clean, or heated where applicable. Regarding our units with private pools, know that we do the best we can to have them serviced and heated when applicable. And we have no control over weather, the pool company that services it, or the equipment, but will always do our best to make sure the pool is always in great shape and working order. *Also note that in general, pool heaters only heat water to about 20 degrees above surface air temperature, so in the coldest parts of the year the heater might not be able to heat the pool to comfortable temperature.*
Are linens and towels provided?
Yes! There are linens and towels provided in each property. All bedding is provided and towels are supplied for the amount of people stated on the reservation agreement, which is not to exceed the stated maximum occupancy of the rentals.
Do you have quiet hours?
We request out of respect for residents and other visitors that between 10:00pm – 8:00am you keep noise in your rental and the surrounding areas to a minimum.
Are the properties non-smoking?
Yes! All of our properties are non-smoking. It is considered as damage due to the expense we incur to remove the odor. There will be a minimum $500 charge per person for smoking inside.
Our goal is to provide a well-maintained property during your stay. However, just like a home, things do break unexpectedly. Please contact us during regular business hours for non-emergency maintenance needs that may arise during your stay. Urgent situations after hours should be called in immediately to (251) 979-3722 and you will be directed to our after-hours maintenance team.
What is our responsibility when checking out?
Dispose all trash, all kitchen items should be cleaned and returned to their proper place, all bed linens and towels should be striped and placed in the shower, set the thermostat to: 78 summer / 68 winter. We encourage guest one last check before leaving to make sure you don’t leave anything behind. Lastly, lock all the doors and windows before leaving premises.
Are there additional Terms and Conditions?
Yes. Upon booking your reservation, you will be provided with a full Terms and Conditions email along with a rental agreement for you to fill out and sign to confirm your reservation.